Edit/Update Territory Details (Admin Function)

Click the Territory Owner tab to load the Territory configuration screen.

The Territory Details are listed on the left-hand panel: 

Territory Name

Official Name of Permitting Authority, eg, City of Collingwood

Biller Name

Name of the Permitting Authority's Biller Contact/Team for invoicing queries and internal Support

Email Address

Email address for the Billing Contact/Team

Phone Number

Business Phone number for the Billing Contact/Team

Mobile Number

Mobile Phone number for the Billing Contact/Team (if none please re-use Phone Number)

Available Days

Days of the Week that the Permitting Team are available, eg, Monday - Friday

Available Hours

Hours of the Day that the Permitting Team are available, eg, 9am – 5pm

From Address

The email address that outgoing correspondence will uses, ie, the Reply-to address.

Note: This detail is set and managed by PelicanCorp.

Please do not change the address as it will hinder PelicanCorp's ability to support any email related issues.

Territory Signature

The contact name/details that will be provided to Applicants, eg, John Smith, Permitting Department

Invoice Workflow

How PermitManager will handle invoicing.

The options are:

Send Invoice/Manual Payment

An invoice is emailed to the Applicant with instruction on how/where to pay, eg, via existing online payment gateway or in-person.

Notify Account

A notification to invoice the Applicant is emailed to one or more nominated recipients, eg, Finance Department. Following payment, the receipt details would be emailed to the Permitting Team to manually progress the payment.

Accounts' email address/es

One or more email addresses for notification of invoices to be delivered to when 'Notify Accounts' is opted. 

Non-Compliant Dates

How the Permitting Authority deals with non-compliant start and end dates of works.

The following options are available to require an Applicant to provide reason for when nominated dates are not satisfied:

• • Provide Reason for all Non-Compliant dates​​
    For example, the works were approved to start 1st Jan and end 30th Jun, however the applicant starts work 5th Jan and ends 31st May: Even through the works were started and ended within the approved date range, do you require the applicant to justify why they did not start and end work on the approved dates?
    
  • Provide Reason only when dates are outside of approved range
    For example, the works were approved to start 1st Jan and end 30th Jun, however the applicant starts work 22nd Dec and ends 28th Jun: Do you require the applicant to only justify why the started work outside of the approved dates?
    

Send Estimate Fee? (Y / N)

Not used—please leave as N

Click the Save button to commit any changes made.​