Using the Contacts screen

Click the Contacts option from the left side of the screen:

If the contractor has already supplied contacts for this permit, they will appear listed in the middle of the screen with contact details:

You will need to check the box next to each contact if you are prepared to acknowledge them (you may have called the contact first to ensure they are working on the job), then click Acknowledge Contacts below:

A popup will appear to confirm the action. Click Yes. Once a contact has been acknowledged, its status will change as below. Once all contacts have been acknowledged, the traffic light for this section will go green:

Verifying the Principal Contact for a permit

As the Principal Contact is an important contact for the permit, the council has the option of requesting from them verification that they are in charge of the project. From the "Contacts" screen, click the Request Verification button next to the Principal Contact:

Their status will change to "Waiting for Verification" and the button will change to Council Action:

An email will be sent to the Principal Contact asking them to confirm their involvement with the project, with a link to click to be taken to a PermitManager screen where they can verify themselves. You can also manually verify them by clicking the Council Action button, then clicking Verify:

A popup requesting a reason to be provided will appear. Fill this in and click Save. The contact's status will then change to "Verified". If any users need to see the reason, this can be viewed by hovering over the "i" icon as below: